+‎971 4 591 2361
image/svg+xml Openclipart Flag of the United Kingdom 2008-07-12T12:27:21 https://openclipart.org/detail/17754/flag-of-the-united-kingdom-by-tobias tobias country europe european union flag nation sign united nations member unitedkingdom

Returns

Home » Returns

Return and Exchange Policy

Scentric’s Return and Exchange Policy has multiple factors to consider, including, the product type and the time elapsed from the purchase date. Specifically, Scentric’s Policy is as follows:

Aura Devices

Aura Devices can be returned within the 14 days cooling off period for a full refund (starts on the day of purchase, or the date you receive the Aura Device, whichever is the later date). Shipping costs, cancellation costs and installation charges, if any/applicable, are non-refundable and customer is responsible for return shipping. The Aura Device must be unused and still in its original packaging with all parts and accessories for purchased goods only (Contractual Aura Devices are not applicable). Any Aura Devices that have been altered, modified or damaged by the customer are not eligible for return.

Pure Aroma Liquids

Pure Aroma Liquid can be returned within the 14 days cooling off period for a full refund or exchange as long as the Pure Aroma Liquid bottle is sealed and unopened (starts on the day of purchase, or the date you receive the Pure Aroma Liquid, whichever is the later date). Shipping costs are non-refundable and the customer is responsible for return shipping fees.

Once the seal is broken or the Pure Aroma Liquid bottle is opened, the sale is considered final.

Upfront Fees – All Contract Type Agreement fees are non-refundable.

Installation, Delivery and Service Fees – Installation, delivery and service fees are non-refundable.

Contract Type Agreements – All Contract Type Agreements are non-refundable and are subject to the terms agreed upon in the agreement.

Promotion/Discount/Sale Items – All promotional items, discounted items and sale items are final sale and are ineligible for refund but can be exchanged. This includes flash sales and promotional offers.

Point of Purchase – Only items that have been purchased directly from Scentric, either through an authorized Scentric salesperson or our website, can be returned or exchanged to Scentric. Products purchased through other retailers, affiliates or distributers must be returned or exchanged in accordance with their respective exchange, return and refund policy.

Shipping – Customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged securely with all cords, adaptors, bottles, accessories, and documentation that were included when you received it.

How to Return an Item

To return an item to Scentric, please email [email protected] to request a return authorization (RA). Once you receive the RA, please send the unused product back in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Scentric is not responsible for any costs to lost or damaged packages. Once the product has been received and has passed inspection, please allow 10 – 14 business days from the date we receive your return for us to process the refund.

How to Exchange an Item

To exchange an item with Scentric, please email [email protected] to request an exchange authorization (EA). Once you receive the EA, the EA form will ask what exchange you would like, please send the unused product back in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Scentric is not responsible for any costs to lost or damaged packages. Once the product has been received and has passed inspection, please allow 5 – 7 business days from the date we receive the package for us to process the exchange and ship out any new product. If, however the exchange requires further payment, Scentric will send a payment link. Once Scentric has received the payment authorization, any new product will be shipped out within 4 business days.

Contact Us

If you have any questions, comments or concerns about this Return & Exchange Policy,  please contact us by email to [email protected] or telephone on +971 4 591 2361.

Start typing to see products you are looking for.
Shopping cart
Sign in

No account yet?

Create an Account
Cookies
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.
Accept More info